1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and CenTex Therapies LLC (“Company,” “we,” “us,” or “our”), governing your access to and use of the Clarity platform, including all associated software, features, content, and services (collectively, the “Service”).

By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization or practice, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Clarity by CenTex Therapies is a cloud-based, mobile-accessible software platform designed to assist licensed mental health professionals and their supervisees in tracking clinical supervision hours, managing licensure documentation, and generating experience logs for submission to applicable state licensing boards.

The Service is designed for use by:

• Supervisees — pre-licensed mental health professionals including LPC-Associates, LMFT-Associates, and LMSW-Interns seeking licensure in Texas or other applicable jurisdictions.
• Supervisors — licensed mental health professionals who hold supervisor credentials and provide clinical supervision to pre-licensed associates.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Be a licensed or pre-licensed mental health professional or otherwise have a legitimate professional purpose for using the Service;
• Have the legal capacity to enter into a binding contract;
• Provide accurate registration information, including a valid, non-disposable email address; and
• Not be prohibited from using the Service under applicable law.

Supervisors must provide their current, valid supervisor license number during registration. Providing a false, expired, or another person’s license number constitutes fraud and will result in immediate termination of access.

4. Accounts and Registration

4.1 Account Creation

You must create an account to access the Service. You agree to provide accurate, complete, and current information and to update such information to keep it accurate.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized use of your account that occurs before notification.

4.3 One Account Per Person

Each individual may maintain only one active account. Creating multiple accounts to circumvent trial limitations, pricing, or disciplinary actions is prohibited and constitutes a material breach of these Terms.

4.4 Abuse Deterrence

We employ technical measures to detect and prevent abuse of free trial periods, including disposable email detection and behavioral signals. Attempts to circumvent these measures may result in permanent termination of access without refund.

5. Subscription Plans and Billing

5.1 Plan Types

The Service is offered under several subscription tiers for both supervisees and supervisors, as described on our pricing page. Features available under each tier are subject to change with notice as described in Section 18.

5.2 Early Adopter Pricing

Accounts created during the designated early adopter period (the first six months following the Service launch date) are eligible for reduced early adopter pricing. Early adopter pricing is locked for the lifetime of a continuously active subscription. Early adopter pricing is permanently forfeited if a subscription lapses for any reason, including non-payment or voluntary cancellation. Upon resubscription following a lapse, standard pricing applies.

5.3 Billing

Subscriptions are billed in advance on a monthly or annual basis via Stripe, our third-party payment processor. By subscribing, you authorize us to charge your payment method on a recurring basis until cancellation. All amounts are in U.S. dollars.

5.4 Annual Subscriptions

Annual subscriptions are billed as ten monthly payments — equivalent to paying for ten months and receiving two months at no charge. At the time of annual renewal, you will be offered the option to renew at the annual rate or switch to a month-to-month billing cycle. Switching to month-to-month does not constitute a lapse and does not affect early adopter pricing status.

5.5 Price Changes

We reserve the right to change subscription pricing with at least 30 days’ notice. Price changes take effect at the next renewal date following the notice period. Continued use of the Service after a price change constitutes acceptance of the new pricing. Early adopter pricing is not subject to price changes for continuously active subscribers.

6. Free Trial

New paid subscribers are eligible for a 14-day free trial providing full access to the subscribed tier. No payment method is required to begin a trial. You will not be charged during the trial period.

Trials may be cancelled at any time before the trial ends. If you do not subscribe before the trial period ends, your access to paid features will be paused until you start a paid subscription. No automatic charge will occur without your explicit authorization.

Each individual is eligible for only one free trial. Using multiple email addresses or accounts to obtain additional trials is prohibited and may result in permanent denial of access.

7. Cancellation and Refund Policy

7.1 Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. No refund will be issued for the current billing period. Access continues through the end of the paid billing period.

7.2 Annual Subscriptions

Annual subscriptions may be cancelled at any time. No refund will be issued upon cancellation of an annual subscription. Access continues through the end of the paid annual period. Cancellation prevents auto-renewal but does not immediately terminate access.

7.3 No Refunds

All sales are final. We do not issue refunds or credits except as required by applicable law or as expressly stated in these Terms. Unused subscription time has no monetary value and is not transferable.

7.4 Data After Cancellation

Upon subscription termination, your data is retained in a read-only state for a period of seven (7) years, in alignment with Texas Behavioral Health Executive Council recordkeeping expectations and the typical window for board audits, complaints, and credential re-verification. During this period, you may resubscribe or export your data at any time by contacting support. After seven years of continuous inactivity, data may be permanently deleted.

8. Reserved

This section is reserved for future use. Supervisor-provisioned access codes are not currently offered. If and when this feature becomes available, terms governing its use will be added here and existing subscribers will be notified.

9. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to record false, fabricated, or inaccurate supervision hours or clinical documentation;
• Impersonate any person, including falsely representing yourself as a licensed supervisor;
• Attempt to gain unauthorized access to any portion of the Service or its infrastructure;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
• Scrape, harvest, or collect data from the Service by automated means;
• Use the Service to develop a competing product or service;
• Transmit viruses, malware, or any code designed to interfere with the Service;
• Circumvent any access controls, usage limits, or abuse deterrence mechanisms;
• Violate any applicable professional licensing laws, board regulations, or ethical standards; or
• Use the Service in any manner that could damage, disable, or impair the Service.

Any violation of this section may result in immediate termination of your account without notice or refund.

10. Intellectual Property

10.1 Ownership

The Service, including all software, code, algorithms, databases, user interface designs, text, graphics, logos, and other content comprising the Service (“Company Content”), is owned by CenTex Therapies LLC and is protected by United States copyright law, trademark law, and other applicable intellectual property laws.

10.2 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, professional purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, or publicly display any Company Content;
• Create derivative works based on Company Content;
• Use Company Content for commercial purposes other than your own use of the Service; or
• Remove or alter any proprietary notices on the Service.

10.3 Trademarks

“Clarity by CenTex Therapies,” “Navigate supervision with clarity and confidence,” and the Clarity hexagonal logo are trademarks or service marks of CenTex Therapies LLC. You may not use these marks without prior written permission.

10.4 Feedback

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any purpose without obligation or compensation to you.

11. User Content and Data

11.1 Your Data

You retain ownership of all clinical documentation, supervision records, and other data you enter into the Service (“User Data”). By using the Service, you grant us a limited license to store, process, and transmit your User Data as necessary to provide the Service.

11.2 Accuracy Responsibility

You are solely responsible for the accuracy and completeness of all User Data you enter. The Service generates documentation based on the data you provide. We make no representation that documents generated through the Service will satisfy any licensing board’s requirements, and we are not responsible for any licensing outcome resulting from your use of the Service.

11.3 Confidentiality

All User Data is treated as confidential. We will not disclose your data to third parties except as described in our Privacy Policy, as required by law, or as necessary to provide the Service.

11.4 No Client Records

The Service is not designed to store protected health information (PHI) as defined under HIPAA. You must not enter client names, dates of birth, diagnoses, treatment details, or any other identifying information about clients into the Service. We are not a HIPAA Business Associate and do not offer a Business Associate Agreement.

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

13. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted, error-free operation.

We do not warrant that:

• The Service will meet your specific requirements;
• Documents generated through the Service will satisfy the requirements of any licensing board;
• The Service will be available at all times or free from errors or data loss;
• The Service constitutes or replaces professional legal, financial, or clinical advice; or
• Any particular feature will remain available in future versions of the Service.

14. Limitation of Liability

To the maximum extent permitted by applicable law, CenTex Therapies LLC and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of revenue, loss of data, loss of licensure, or professional consequences, arising out of or related to your use of the Service, even if advised of the possibility of such damages.

Our total cumulative liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless CenTex Therapies LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with:

• Your access to or use of the Service;
• Your violation of these Terms;
• Your violation of any applicable law or regulation, including licensing board rules;
• Any User Data you submit through the Service; or
• Your infringement of any third-party rights.

16. Termination

16.1 Termination by You

You may terminate your account at any time by cancelling your subscription through the account settings. Termination does not entitle you to a refund of any prepaid amounts.

16.2 Termination by Us

We may suspend or terminate your account immediately and without notice if you:

• Breach any provision of these Terms;
• Provide false registration information;
• Engage in fraudulent, abusive, or illegal conduct;
• Create multiple accounts to circumvent restrictions; or
• Fail to pay amounts due.

16.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. Sections 10, 13, 14, 15, and 17 survive termination.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

17.2 Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall first be submitted to good faith negotiation. If negotiation fails within 30 days, disputes shall be resolved by binding arbitration in Williamson County, Texas, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.

17.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration against CenTex Therapies LLC.

17.4 Venue

For any matters not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Williamson County, Texas.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email and by displaying a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must cancel your account before the effective date.

19. Contact Information

For questions regarding these Terms, please contact us:

For support inquiries, please use the in-app feedback tool or email support at the address above.